Privacy policy

Dovaren respects your privacy and is committed to handling personal information responsibly.

Information We Collect

We may collect information you provide directly to us, including your name, email address, shipping address, billing address, phone number, order details, customer-service messages, and payment-related information processed through our checkout providers.

We may also automatically collect limited technical and usage information, such as device type, browser type, IP address, pages viewed, referral source, cookie identifiers, and shopping-cart activity.

How We Use Information

We use personal information to process and deliver orders, communicate about purchases, provide customer support, prevent fraud, improve our website and services, comply with legal obligations, and send marketing communications where permitted by law.

How We Share Information

We may share information with service providers that help us operate our business, including payment processors, shipping carriers, ecommerce and hosting providers, analytics providers, fraud-prevention partners, and customer-support tools. These providers may use information only as needed to perform services for us.

We may also disclose information when required by law, to protect our rights or customers, or in connection with a business transfer.

Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link in the email or by contacting support@dovaren.com. Transactional messages, such as order confirmations and shipping updates, may still be sent when necessary.

Your Privacy Choices

Depending on your location, you may have the right to request access to, correction of, or deletion of certain personal information. To submit a request, email support@dovaren.com with the subject line “Privacy Request.” We may need to verify your identity before completing a request.

We do not sell personal information in exchange for money. Where applicable law treats certain advertising or analytics activity as a sale or sharing of personal information, you may submit an opt-out request by contacting us.

Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill orders, provide support, meet legal obligations, resolve disputes, and enforce agreements.

We use reasonable safeguards designed to protect personal information. No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.